Overview
This guide shows you how to quickly copy and share your Sona tracking script with colleagues or web developers who need to install it manually. You will learn the exact steps to ensure you share the complete, correct tracking code every time, so you can confidently collaborate with your team on tracking implementation.
When to use this
Use this process when you need to:
Send tracking code to a web developer for manual installation.
Share the script with team members who will implement it on different sites.
Provide the tracking code to external partners or agencies.
Note: you must have access to your workspace's tracking pixel settings to copy the script.
Accessing your tracking script
First, find the script you want to share:
Navigate to your tracking settings. Click General from the main menu, then click Tracking Pixel under Workspace Settings.
Select the correct tracking script. Review the available tracking scripts and choose the specific one you need to share.
Copying and sharing the script
Once you have the right script open:
Copy the complete script. Click Copy to Clipboard next to your selected tracking script. This ensures you copy the entire script with all necessary code.
Share with your team member. Open your email application, paste the script directly into the body of your message, and send it to your colleague or web developer.
Your team member now has the complete tracking script ready for installation.
Best practices
Use Copy to Clipboard: always use the Copy to Clipboard function rather than manually selecting text, so you do not miss crucial code elements.
Include context: note in your email which website or campaign the script is for.
Confirm understanding: verify the recipient knows where and how to implement the tracking code on their end.
FAQs
Why should I use the Copy to Clipboard button instead of selecting the text?
Why should I use the Copy to Clipboard button instead of selecting the text?
The Copy to Clipboard button guarantees you capture the entire script, including parts that are easy to miss when selecting text by hand. A partial script will not track correctly, so using the button is the safest way to share complete, working code.
Which tracking script should I share?
Which tracking script should I share?
Share the script that matches the page where it will be installed. Sona offers different scripts, such as anonymous and identified versions, so review the available options on the Tracking Pixel page and choose the one appropriate for the recipient's pages before copying.
What access do I need to share the script?
What access do I need to share the script?
You need access to your workspace's tracking pixel settings, found under General > Tracking Pixel in Workspace Settings. If you cannot see those settings, ask an admin in your workspace to grant access or to share the script for you.