FAQs
Frequently asked questions,
10 articles
- Do I need to add anything to my website to ensure that Sona only tracks US-based visitors?Sona tracks visitors worldwide, but person-level de-anonymization is limited to US users; learn how to geo-restrict the tracking pixel.
- Where can I find my tracking pixel?Find your Sona tracking pixel under Workspace Settings > Tracking Pixel, where you can view and copy any snippet version.
- Should I add the Sona tracking script to my entire website or just a single page?Decide whether to install the Sona tracking script site-wide or on select pages, based on manual or Google Tag Manager installation.
- Is installing Sona's tracking script mandatory?Understand why Sona's tracking script is required to capture visitor data, and why site-wide installation maximizes coverage.
- Does the tracking script need to be configured?Learn why configuring a custom CNAME for the Sona tracking script improves reliability and avoids ad blockers.
- What is the expected timeframe for Sona to become operational after installing the script on my website?Learn how quickly Sona starts tracking after installation, and how to verify the script is working via the Tracking Activity page.
- Why am I still seeing the "Waiting for Data" message?Troubleshoot why Sona still shows "Waiting for Data," covering traffic, script installation, ad blockers, and caching issues.
- My website uses a Content Security Policy (CSP), what URLs do I need to allow?Learn how to allow the Sona tracking script through your website's Content Security Policy (CSP) using a custom CNAME or whitelist.
- Benefits of Site-Wide InstallationLearn why installing the Sona tracking script site-wide improves lead identification, analytics accuracy, and audience segmentation.
- ServicesUnderstand the Services section's Elastic Search cluster and node metrics for monitoring system health and troubleshooting performance issues.