Overview
Security is where you protect your Sona login. It shows whether two-step verification is turned on for your account and lets you change your password, so you can add an extra layer of protection or update your password whenever you need to.
Getting to Security
Security is the fourth tab inside Account Settings, which lives at the bottom of the left sidebar. To open it:
In the left sidebar, click Account Settings at the very bottom. If the sidebar is collapsed to icons, it is the person icon in the bottom-left corner.
In the settings menu, click Security.
The Security Settings card has two parts: Two-step verification at the top and Change Password below it.
Two-step verification
Two-step verification adds a second check on top of your password when you sign in. The status badge next to the name tells you whether it is on for your account, for example Disabled.
Status badge: Shows whether two-step verification is currently on or off.
Toggle: The switch on the right of the row turns two-step verification on or off. Click it and follow the on-screen prompts.
Changing your password
Use the Change Password form to set a new password for your Sona login.
In Current Password, enter the password you use today.
In New Password, enter the password you want to use.
In Confirm New Password, enter the new password again.
Click Update Password.
Tip: Click the eye icon at the end of any password field to show or hide what you typed, so you can check it before saving.
Note: All three fields are required. If you leave one empty and click Update Password, the field is outlined in red with the message This is a required field.
FAQs
Why does it say "This is a required field"?
Why does it say "This is a required field"?
One or more of the password fields is empty. Fill in Current Password, New Password, and Confirm New Password, then click Update Password again.
How do I know if two-step verification is on?
How do I know if two-step verification is on?
Check the status badge next to Two-step verification at the top of the Security tab. Disabled means it is off for your account.
What if I don't know my current password?
What if I don't know my current password?
You need your current password to change it from this tab. If you have forgotten it, contact our support team for help.